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Quiz 2: Module 1B – Ethics & Professional Conduct

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Question 1 of 8

1. Question

Q1. Which action best reflects professional conduct for an alarm technician?

Changing records after a complaint is filed
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Being truthful about licensing, scope, and system capabilities
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Promising police response times that cannot be guaranteed
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Using another person's license number
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Question 2 of 8

2. Question

Q2. Misrepresentation most directly means:

Giving false or misleading information to a customer, employer, or regulator
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Explaining a limitation honestly
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Refusing unlicensed side work
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Documenting work performed
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Question 3 of 8

3. Question

Q3. What is a common ethical risk in alarm installation?

Referring to manufacturer instructions
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Declining a prohibited request
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Keeping service records
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Keeping service records
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Question 4 of 8

4. Question

Q4. Why are conflicts of interest a problem?

They eliminate documentation needs
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They replace DPS requirements
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They can place personal gain ahead of the customer's and employer's interests
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They always improve customer choice
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Question 5 of 8

5. Question

Q5. Which response is best when a customer requests side work that bypasses the company?

Ask the customer not to mention it
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Decline and follow company and licensing procedures
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Accept cash and omit records
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Use leftover company materials quietly
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Question 6 of 8

6. Question

Q6. Failure to maintain required records can lead to:

Discipline, complaint problems, and inability to prove compliant work
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Automatic license renewal
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Lower liability
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No practical consequence
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Question 7 of 8

7. Question

Q7. An ethical decision-making framework should first ask:

Will it be fastest today?
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Can anyone see it?
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Will it reduce paperwork?
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Is the action legal, honest, authorized, and safe for the customer?
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Question 8 of 8

8. Question

Q8. Protecting a license mainly requires:

Using only one equipment brand
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Never documenting mistakes
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Competent work, honest conduct, records, and compliance with DPS rules
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Avoiding all customer questions
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